Burglary Repairs

This is the privacy notice of https://lu.swiftlocksmith.co.uk. In this document, "we", "our", or "us" refer to Swift Locksmiths.

The use of the Site is on the terms contained in this document (Terms of Use). If you do not agree to these Terms of Use, you must stop using the Site immediately, close any browser and clean your website history. By accessing and using this Site you are indicating your acceptance to be bound by these Terms of Use. They are a legal agreement between you and us and can only be amended with our consent. They should be read in conjunction with any details provided on the Site about how the Site operates and the services we offer which are available.

We reserve the right to change these Terms of Use from time to time without prior notice by changing them on the Site.

Please read the following carefully and remember that your use of the site is subject to these Terms.

All services carried by our; either employed locksmith or approved & skilled partner locksmith individuals or companies. The services are to be carried at the customer's provided address such as their own homes, or business premises.

The information provided on our site is for information purposes only, any additional information required by our customers can be given to customers by phone or email.

By using our website you accept that the information is only for guidance of the services we offer, and contact details you may require to get in touch with us.

1. This site and other sites operated by us.

We operate and manage many websites for local locksmiths working and offer legitimate locksmith services. Some or all other websites may link to this page and therefore be viewed as one of the same terms and conditions applicable to all our users of this website or the linking website to this page.

For Privacy statement and information please visit the privacy page of each website, this and the linking websites.

Please note that this terms and conditions only apply to authorised websites managed and operated by us.

2. Delivery of goods & services.

We do not use any third party delivery companies, nor do we post goods to customers. Our services are mobile locksmith and other traders service; any products supplied to customer as part of the work is supplied and installed at the customer's property by the tradesmen who will visit to carry the work required.

All goods we supply & install carry 12 month manufacturer warranty, and 3 months labour costs. Any damage to the material caused by the customer, or other individuals who tampered with the products will invalidate the warrantee for both the product and labour. Such as attempted burglary, forcing the products to function inappropriately, using wrong keys to open locks.

please note that the address is either our locksmith private home or point of up to 5 miles radious our local locksmith provides our services. We therefore do not serve customers at this address! *

3. Refund / Cancelation Policy – timeframe;

In the event of cancellation ( between the hours of 7:01 am and 8pm ), you the customer must give us notice of cancellation before our locksmith attend your property within half an hour of agreed time or arrival of our locksmith, and no less than 15 minutes before the agreed time. Failing to provide appropriate notice will incur 50% charge of the agreed booked service given over the phone or email.

In the event of out of hours ( 8pm - 7am ) all cancellation will be charged at 50% of the labour charge agreed. We may request Card details in order to confirm the booking, and 50% non refundable cost will be charged in advance.

In the event of failure of our locksmiths/tradesmen to attend on time, and where reasonable time has passed ( a window of 30 minutes must be allowed due to traffic, other jobs that may delay their arrival ), and they have failed to notify the customer of their delay; a full refund will be given to customers.

4. Prices

Callout Fee £45
– Callout fee will double on weekends and out of hours in addition to bank holidays

Unlocking Door
– Prices start from £75 daytime hours and £180 night-time hours

Lock Repairs
– Prices Start from £125

New Installations of Locks
– Prices Start from £95

Security Locks and Cylinders
– Rim Cylinders: from £25.00
– Euro Cylinders: from £25.00
– Dead Locks: from £45.00
– Sash Locks from £45.00

High Security Locks and Cylinders
– Rim Cylinder from £85.00
– Euro Cylinder from £95.00

Multi-Point Mechanisms
– Multi Point Mechanism Case start from £125
– Full Multi-point uPVC Mechanism start from £175.00
– Basic Handles start from £55.00
Labour and and parts may increase based on the complexity and level of security. The locksmith will inform you the customer only if some prices of the job are different from the prices stated on the website, any variation will be based on the complexity and level of security of the specific job.

Emergency call outs
– starting from £125

Special emergencies and standby emergencies from £240 per hour Plus Parts
In some emergency cases such as life in danger, life in stress and jobs which require immediate completion which include but not limited to fires, travel emergencies, children and the elderly locked in a property, emergency service matters, gas emergency , flooding any type of emergency which requires immediate action without delay, the correct price may not be known until after the job is completed.

Returns
– No returns on used products or used keys regarding property security.

Cancellation
– You can cancel at anytime however you will be charged a call out fee if the locksmith arrives at the property before cancellation.

Response Time
– Response time will vary based on traffic conditions and external factors beyond our control.

Prices may not include VAT

Locks and Prices

Our products are related to Official Locksmiths Body -

£120.00 - Double Euro Versa, M-1AS-6P5, Medium Security, 1 Anti Snap, 6 Pin, 5 Keys

£160.00 - Double Euro Pioneer, HS-2AS-BS1-6P3, Insurance Approve, High Security, 2 Anti Snap, British Standard 1 Star, 6 Pin, 3 Keys

£180.00 - Double Euro Brisant Fire Escape, BBS-1AS-TT-6P-FE3, Insurance Approve, British Standard, 1 Anti Snap, Thumb-Turn, 6 Pin, Fire Escape, 3 Keys

£140.00 - Double Euro Maxus, M-6P-AD3, Medium Security, 6 Pin, Anti Drill, 3 Keys

£125.00 - Double Euro TSS, M-6P3, Medium Security, 6 Pin, 3 keys

£480.00 - Double Euro Banham Replacement, M-6P-AD3, Medium Security, 6 Pin, Anti Drill, 3 Keys

£280.00 - Double Euro Security Cog Fire escape Evva, M-TT-FE3, Medium Security, Thumb-Turn, Fire Escape, 3 Keys

£340.00 - Double Euro ABS Magnetic, HS-1AS-BS3-SKC-M3, Insurance Approve, High Security, 1 Anti Snap, British Standard 3 Star, Security Key Card, 3 Magnetic Keys

£180.00 - Double Oval Maxus Heavy Duty, M-6P-HD-AD3, Medium Security, 6 Pim, Heavy Duty, Anti Drill, 3 Keys

£90.00 - Rim Era, B-5P3, Basic Security, 5 Pin, 3 Keys

£90.00 - Rim TSS, M-6P3, Medium Security, 6 Pin, 3 Keys

£98.00 - Traditional Night-Latch, BL-SB, Basic Latch, Security Button

£128.00 - Modern Design Narrow Night-Latch, ML-MD-SB-NS40, Medium Latch, Modern Design, Security Button, Narrow Size

£148.00 - Modern Night-Latch, ML-MD-SB60, Medium Latch, Modern Design, Security Button

£280.00 - Heavy Duty Era Night-Latch and Rim Set, HS-BS-AD-HD-PA3, Insurance Approve, British Standard, High Security, Heavy Duty, Anti Drill, Police Approved, 3 Keys

£145.00 - Traditional Yale Narrow, BL-SB-NS40, BASIC LATCH, Security Button, Narrow Size

£140.00 - Rim Yale, B-LPM, Basic Security, Pin Locking Mechanism, 2 Keys

£180.00 - Deadlock Legge, M-BS-5L-AD2, Insurance Approve, Medium Security, British Standard, 5 Lever, Anti Drill, 2 keys

£190.00 - Sash-Lock Legge, M-BS-5L-AD2, Insurance Approve, Medium Security, British Standard, 5 Lever, Latch Mechanism, Anti Drill, 2 Keys

£190.00 - Euro Profile Sash-Lock Union, M-AS-EP, Medium Security, Anti Saw Dead Bolt

£340.00 - Detainer Union Heavy Duty Deadlock, HS-5L-HD-AD2, High Security, 5 Lever, Heavy Duty, Anti Drill, 2 Yellow Keys

£180.00 - Deadlock Union Anti Saw, HS-5L-AS2, High Security, Anti Saw Deadbolt, 5 Lever, Curtain Security Key Entrance, 2 Keys

£180.00 - Deadlock Era, B-3L2, Basic Security, 3 Lever, 2 keys

£140.00 - Deadlock TSS, B-3L2, Basic Security, 3 Lever, 2 keys

£55.00 - Window Bolt, WB2, 2 Keys

£30.00 - Door Chain SKS Narrow, DC

£85.00 - Padlock Squire Home Code, HC-PS, Hardened Steel, Double Locking, Recodeable

£95.00 - Padlock Maxus Weatherproof, WP-SR4-SG5-AS2, Laminated Steel Padlock, Security Rating 4, Anti Saw, Security Grade 5, 2 keys

£45.00 - Padlock Maxus Marine, RP-WP2, Rustproof, Weatherproof, Stainless Steel, 2 Keys

£100.00 - Padlock Maxus Heavy Duty, SG8-AC-AS-AB, Security Grade 8, Anti Crop, Anti Saw, Armoured Body

£25.00 - Padlock Mar, RP-SS2, Rustproof, Stainless Steel Long Shackle, 2 keys

£150.00 - Code Lock TSS Heavy Duty, CL-HD-R, Internal Security, Heavy Duty, Recodeable

£180.00 - Over-night Upvc Mechanism, ON-UM-EP, Security Case, Euro Profile

£180.00 - Rim ABS MAGNETIC, High Security, Anti Drill, Anti pick, Heavy Duty, Anti Bump, 3 magnetic keys, Security Key card

£110.00 - Rim Yale, M-BS1-6P-AD/P/B2, Medium Security, British Standard, 6 Pin, Anti pick, Anti Drill, Anti Bump, 2 Keys

£125-£575 - Multi-Point Security Mechanism Case

£175-380.00 - Full Multi-Point Security Mechanism

£10.00 - Metal Plate

£20.00-120.00 - Mail box security locks

£55.00 - Window handles with keys

£120-£220.00 - Upvc security handles

£20-£75.00 - Tower bolt, TB102

£80.00-£180.00 - Key Safes

£20-£85.00 - Door viewer, DV

£20-£75.00 - Tubular Latch

£45-£125 - Door security bolts, S-TB

£180.00 - Yale DIGITAL DOOR VIEWER WITH INTERNAL MEMORY

£130.00 - Yale DIGITAL DOOR VIEWER WITHout internal memory

£320.00 - Asec Garage Metal Door bolts, 3 keys alike, Hs

£400.00 - Includes installation! Garage Defender, Domestic Security Sold Secure

£125.00 - Era Rim Illuminator Handle

£675.00 - ERA WIRELESS VIDEO DOOR INTERCOM, SMART HOME SECURITY.

£80.00-140.00 Letter box

£70.00-190.00 - Smart home security letter box

£380.00 - Detainer Union Heavy Duty Fire Escape Latch, HS-5L-HD-FE2, High Security, 5 Lever, Heavy Duty, Fire Escape, 2 Yellow Keys

£190.00 - Deadlock Union Heavy Duty, HS-BS-HD-AT3, Insurance Approve, High Security, British Standard, Anti Drill, Heavy Duty, 3 Yellow Keys

£20-£80 - Door Hinges

£320.00 - Forensic Security Door Chain System, HS-HDA-FDTS, the Ultimate Home Security Burglar Deterrent System, High Security, High Decibel Alarm, Forensic DNA Trace Spray, Linked to your property

£125-£15,000 - Safes

£240.00 - Mul-t-lock cog double euro with thumbturn, HS-DR-SKC-FE2, Security key card, Anti pick, Anti saw, DRILLING RESISTANT, FIRE ESCAPE, 2 keys

How to contact us

If you experience problems with our Site or would like to comment on it, please feel free to contact us by using the details set out on our Site.

* When we specify local / locally - we refer to either our own local technician or third party contractor. In cases where an technician is not available, we will try to send the nearest technician.

* Price on home page prices are for pre-booked appointments between the hours of 8am & 7pm week day, and must be mentioned at the time of booking! Same day service may be higher and hourly rates may be charged on uPVC doors & windows mechanism replacements.

This is the privacy notice of https://lu.swiftlocksmith.co.uk. In this document, "we", "our", or "us" refer to Swift Locksmiths.

Introduction

1. This is a notice to inform you of our policy about all information that we record about you. It sets out the conditions under which we may process any information that we collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information.
2. We regret that if there are one or more points below with which you are not happy, your only recourse is to not use our services and leave our website immediately.
3. We take seriously the protection of your privacy and confidentiality. We understand that all visitors to our website are entitled to know that their personal data will not be used for any purpose unintended by them, and will not accidentally fall into the hands of a third party.
4. We undertake to preserve the confidentiality of all information you provide to us, and hope that you reciprocate.
5. Our policy complies with UK law accordingly implemented, including that required by the EU General Data Protection Regulation (GDPR).
6. The law requires us to tell you about your rights and our obligations to you in regards to the processing and control of your personal data. We do this now, by requesting that you read the information provided at http://www.knowyourprivacyrights.org/
7. Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website.

The bases on which we process information about you

The law requires us to determine under which of six defined bases we process different categories of your personal information, and to notify you of the basis for each category.

If a basis on which we process your personal information is no longer relevant then we shall immediately stop processing your data.

If the basis changes then if required by law we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information.

1. Information we process because we have a contractual obligation with you

   When you contact us by email via out website, buy a product or service from us, or otherwise agree to our terms and conditions, a contract is formed between you and us.

   In order to carry out our obligations under that contract we must process the information you give us. Some of this information may be personal information.

   We may use it in order to:

   • 1.1 provide you with our services
   • 1.2 issue invoice for work carried as required from us by law

   We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract.

   Additionally, we may aggregate this information in a general way and use it to provide class information, for example to monitor our performance with respect to a particular service we provide. If we use it for this purpose, you as an individual will not be personally identifiable.

   We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.

   We keep your information only if it is necessary. If we have entered into a contract with you and received payment for the goods/services provided, it is necessary to keep your information for up to 7 years to satisfy HMRC tax regulations.

2. Information we process with your consent

   Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our business, including our products and services, you provide your consent to us to process information that may be personal information.

   Wherever possible, we aim to obtain your explicit consent to process this information, for example, by asking if we can pass your details to our technician who will carry the work, or by asking you to agree to our use of cookies when visiting our website.

   Sometimes you might give your consent implicitly, such as when you send us a message by e-mail to which you would reasonably expect us to reply.

   Except where you have consented to our use of your information for a specific purpose, we do not use your information in any way that would identify you personally. We may aggregate it in a general way and use it to provide class information, for example to monitor the performance of a particular page on our website.

   If you have given us explicit permission to do so, we may only pass your name and contact information to selected associates who work with us to carry the work you have requested.

   We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists.

   You may withdraw your consent at any time by instructing us via our online contact us form or by phone. However, if you do so, you may not be able to use our website or our services further.

3. Information we process for the purposes of legitimate interests

   We may process information on the basis there is a legitimate interest, either to you or to us, of doing so.

   Where we process your information on this basis, we do after having given careful consideration to:

   • whether the same objective could be achieved through other means
   • whether processing (or not processing) might cause you harm
   • whether you would expect us to process your data, and whether you would, in the round, consider it reasonable to do so

   For example, we may process your data on this basis for the purposes of:

   • record-keeping for the proper and necessary administration of our company’s obligation to authorities such as HMRC
   • responding to unsolicited communication from you to which we believe you would expect a response
   • protecting and asserting the legal rights of any party
   • insuring against or obtaining professional advice that is required to manage our risk
   • protecting your interests where we believe we have a duty to do so

4. Information we process because we have a legal obligation

   We are subject to the law like everyone else. Sometimes, we must process your information in order to comply with a statutory obligation.

   For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.

   This may include your personal information.

5. Job application and employment

   If you send us information in connection with a job application, we may keep it for up to your interview process.

   If we employ you, we collect information about you and your work from time to time throughout the period of your employment. This information will be used only for purposes directly relevant to your employment. After your employment has ended, we will keep your file for six years before destroying or deleting it.

6. Sending a message through our website

   When you contact us, whether by telephone, through our website or by e-mail, we collect the data you have given to us in order to reply with the information you need to which we believe you would expect a response.

   We record your request and our reply in order to increase the efficiency of our company.

   We do not keep any personally identifiable information associated with your message, such as your name or email address.

7. Complaining

   When we receive a complaint, we record all the information you have given to us.

   We use that information to resolve your complaint.

   If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and if we do, what that information is.

   We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.

8. Affiliate and business partner information

   This is information given to us by you in your capacity as an affiliate of us or as a business partner.

   It allows us to recognise visitors that you have referred to us, and to credit to you commission due for such referrals. It also includes information that allows us to transfer commission to you.

   The information is not used for any other purpose.

   We undertake to preserve the confidentiality of the information and of the terms of our relationship.

   We expect any affiliate or partner to agree to reciprocate this policy.

Use of information we collect through automated systems when you visit our website

• Cookies

  Cookies are small text files that are placed on your computer's hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved.

  Some cookies may last for a defined period of time, such as one day or until you close your browser when your session ends. Others last indefinitely.

  Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use.

  Our website uses cookies. They are placed by software that operates on our servers.

  We use cookies in the following ways:

  • 9.1 to remember your choice for cookies when you first arrive at our website to withdraw your attention to this Privacy Policy.
  • 9.2 auto generated random key sent to our server to validate you are not a robot when sending us a message via the contact us form.
  • 9.3 those cookies do no collect any identifiable personal information.

• Personal identifiers from your browsing activity

  Requests by your web browser to our servers for web pages and other content on our website are not recorded. We therefore do not collect any identifiable information.

Disclosure and sharing of your information

• Data is not processed outside the European Union

  Our websites are hosted in UK & Germany

  Accordingly data obtained within the UK is not processed outside the European Union.

Access to your own information

• Access to your personal information

  12.1 At any time you may review or update personally identifiable information that we hold about you by contacting us by email: see contact details at the end of this privacy policy..

  12.2 To obtain a copy of any information that is not provided on our website you may send us a request at : see contact details at the end of this privacy policy.

  12.3 After receiving the request, we will tell you when we expect to provide you with the information no longer than 30 days from you contacting us.

• Removal of your information

  If you wish us to remove personally identifiable information from our records, you may contact us at: see contact details at the end of this privacy policy. Please note that we do not store any personal details on our website or hosting servers.

• Verification of your information

  When we receive any request to access, edit or delete personal identifiable informationwe may hold about you, we shall first take reasonable steps to verify your identity before taking any action. This is important to safeguard your information.

Other matters

• Use of site by children

  15.1 We do not sell products or provide services for purchase by children, nor do we market to children.

  15.2 If you are under 18, you may use our website only with consent from a parent or guardian.

• How can I complain

  16.1 If you are not happy with our privacy policy or if you have any complaint then you should tell us by email. Our address is: see contact details at the end of this privacy policy.

  16.2 If a dispute is not settled then we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration.

  16.3 If you are in any way dissatisfied about how we process your personal information, you have a right to lodge a complaint with the Information Commissioner's Office. This can be done at https://ico.org.uk/concerns/

• Retention period for personal data

  Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us:

  17.1 to provide you with the services you have requested;

  17.2 to comply with other law, including for the period demanded by our tax authorities;

  17.3 to support a claim or defence in court.

• Compliance with the law

  Our privacy policy has been compiled so as to comply with the law of every country or legal jurisdiction in which we aim to do business. If you think it fails to satisfy the law of your jurisdiction, we should like to hear from you.

  However, ultimately it is your choice as to whether you wish to use our website and our services, and we urge you to not use our website or services if you do not agree and or not clear about our use of any information set in this policy.

• Review of this privacy policy

  We may update this privacy notice from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website. We advise you to print a copy for your records.

  If you have any question regarding our privacy policy, please contact us: see contact details at the end of this privacy policy.

How to contact us

If you would like to exercise your data protection rights or if you are unhappy with how we have handled your personal data, please feel free to contact us by using the details set out on our Site.

If you’re not satisfied with our response to any enquiries or complaint or believe our processing of your personal data does not comply with data protection law, you can make a complaint to the Information Commissioner’s Office (ICO) by:

writing to: Information Commissioner’s Officer, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF;

calling: 020 8226 5823; or

submitting a message through the ICO’s website at: ico.org.uk